Telecom

The telecom industry is undergoing rapid evolution driven by the need to meet rising consumer demands, embrace 5G connectivity, and diversify service offerings. With digital transformation as a priority, telecom providers are adopting innovative IT solutions to optimize operations, enhance customer experiences, and generate new revenue streams. Acentura has been a trusted partner for leading telecom operators like Axiata Group and Vodafone, providing cutting-edge solutions for CRM, billing integration, digital wallets, provisioning systems, and more.

Current Trends in Telecom IT

5G and Beyond

Accelerating the rollout of 5G networks to enable high-speed connectivity and support IoT ecosystems.

Digital Wallets and Payment Systems

Expanding into fintech through secure, scalable payment solutions.

Customer Self-Service Applications

Empowering users with mobile apps for account management, troubleshooting, and service upgrades.

AI and Predictive Analytics

Leveraging AI for customer churn prediction, personalized marketing, and network optimization.

Cloud Adoption and Virtualization

Migrating traditional systems to the cloud for scalability, cost-efficiency, and resilience.

Convergence of Services

Unified platforms for telecom, internet, and digital entertainment offerings.

Key Challenges in the Telecom Industry

Complex Billing and Revenue Management

Addressing issues with multi-tiered pricing models and revenue leakage.

Customer Experience Management

Meeting high consumer expectations for seamless, personalized service.

Network Optimization

Ensuring consistent service quality amid growing data demands.

Integration of Legacy Systems

Migrating from outdated infrastructure to modern, cloud-based solutions without disrupting operations.

Regulatory Compliance

Adhering to stringent data privacy and telecom-specific regulations.

Acentura’s Telecom Solutions

With extensive experience delivering IT solutions to telecom giants, Acentura specializes in addressing the unique needs of the telecom sector. Our expertise includes CRM systems, billing integration, provisioning systems, digital wallets, and self-care applications.

Acentura builds and customizes CRM systems to enable telecom providers to manage customer interactions efficiently. Key benefits include:

  • Centralized customer profiles for personalized experiences.
  • Automation of sales, marketing, and customer service processes.
  • Real-time reporting for improved decision-making.

Our billing integration services streamline invoicing and revenue management, supporting complex pricing structures. Features include:

  • Real-time billing for prepaid, postpaid, and hybrid customers.
  • Integration with existing ERP systems for end-to-end revenue tracking.
  • Reduction of revenue leakage through automated reconciliation.

We implement provisioning systems to ensure rapid deployment and activation of services. Benefits include:

  • Faster service provisioning with automated workflows.
  • Integration with OSS/BSS systems for seamless operations.
  • Support for complex, multi-tiered service bundles.

Acentura has delivered secure and scalable digital wallet platforms that enable telecom providers to diversify their offerings and enter the fintech space. Our solutions include:

  • Mobile wallets for peer-to-peer payments and bill settlements.
  • Integration with telecom services for loyalty rewards and airtime purchases.
  • Enhanced security through multi-factor authentication and encryption.

Our self-care solutions empower customers with tools to manage their accounts and services independently, enhancing user satisfaction. Features include:

  • Service activation, upgrades, and troubleshooting.
  • Real-time usage tracking and billing details.
  • Integration with AI chatbots for 24/7 support.

Through predictive analytics and AI, we help telecom providers optimize their network infrastructure to ensure high service quality and reduce downtime.

Success Stories

End-to-End Digital Transformation for Axiata Group

Acentura implemented CRM, billing, and provisioning systems for Axiata Group, enabling seamless operations across its subsidiaries. The project led to a 35% improvement in customer acquisition efficiency.

Digital Wallet for a Leading Telecom Operator

We developed a secure mobile wallet platform, achieving over $10 million in daily transactions within 6 months of launch.

Self-Care App for Vodafone

Acentura designed and deployed a self-care app that reduced call center dependency by 50% and increased app adoption rates by 60%.

Why Choose Acentura for Telecom IT Solutions

Extensive Telecom Experience

Proven track record with global telecom leaders like Vodafone and Axiata Group.

Comprehensive Service Portfolio

From CRM and billing to self-care apps and digital wallets, we cover all aspects of telecom IT needs.

Scalable and Secure Solutions

Our platforms are designed to handle millions of transactions while ensuring the highest levels of security.

End-to-End Support

From system design and implementation to post-deployment maintenance, we provide holistic services.

Innovation-Driven Approach

We leverage the latest technologies like AI, IoT, and blockchain to drive telecom innovation.

Future Outlook

As the telecom industry continues to embrace digital transformation, Acentura is committed to helping providers adapt to new technologies and evolving consumer demands. Our solutions are designed to support telecom operators in delivering exceptional services, optimizing costs, and staying ahead of the competition.