Key Responsibilities

• Ensuring goals are met in areas including customer satisfaction, safety, quality, and team member performance.
• Implementing and managing changes and interventions to ensure project goals are achieved.
• Facilitate clear and transparent communication with stakeholders regarding project issues, decisions, and service updates.
• Oversee multiple project teams, ensuring alignment with program goals.
• Manage budgets and funding channels to optimize productivity.
• Maintain and nurture client relationships, ensuring expectations are met or exceeded.
• Oversee team management, including task allocation, attendance tracking, and grievance resolution.

Candidate Profile

• Bachelor's degree or Master’s degree in Business Administration or related field.
• 3-5 years of work experience in an advanced management role (program management experience preferred).
• Exceptional leadership abilities with strong time management, facilitation, and organizational skills.
• Outstanding working knowledge of change management principles and performance evaluation processes.