Roles and Responsibilities

• Collaborate with stakeholders, product managers, and technical teams to gather and document functional and technical requirements.
• Translate business needs into detailed technical specifications.
• Prepare and maintain API documentation for SOAP/REST APIs.
• Support API integration for seamless data flow and connectivity.
• Work with development teams to design and implement technical solutions aligned with business needs.
• Facilitate solution design sessions and ensure technical feasibility.
• Coordinate User Acceptance Testing (UAT) with business users and developers.
• Validate technical solutions and identify any gaps.
• Act as a liaison between business units and technical teams for effective communication and alignment.
• Provide stakeholders with timely updates on project progress, risks, and issues.
• Identify opportunities for process improvement and system optimization.
• Recommend enhancements to tools, processes, and systems to boost efficiency.

Candidate Profile

• Bachelor's degree in Business Administration, IT, Computer Science, or related field.
• 3–5 years of experience in a Technical Business Analyst role.
• Proficiency in SOAP/REST APIs, including documentation and integration support.
• Strong API documentation skills.
• Experience in the telecommunication CRM/Billing domain (preferred).
• Ability to collaborate effectively with technical teams, business users, and stakeholders.
• Expertise in analyzing business processes and identifying technical solutions.
• Familiarity with tools like JIRA, Confluence, and MS Office Suite.