Key Responsibilities:

• Hardware and Software Support:
  • Install, configure, and troubleshoot computer hardware, operating systems, and software applications.
  • Diagnose and resolve hardware and software problems promptly to minimize downtime.
• End-User Support:
  • Provide technical assistance to end-users via in-person interactions or remote support tools.
  • Assist employees with IT-related issues, including login problems, software glitches, and hardware malfunctions.
• Asset Management:
  • Maintain an inventory of IT assets, including computers, peripherals, and software licenses.
  • Maintain a track on changes to IT assets and perform periodic audits.
• Problem-Solving:
  • Analyze and troubleshoot technical issues, identify root causes, and implement effective solutions.
• New Technology Evaluation:
  • Evaluate and test new technology solutions for compatibility and effectiveness.
  • Provide feedback on the adoption of new technology within the organization.

Candidate Profile:

• Bachelor’s degree in computer science, Engineering, or an equivalent qualification.
• Minimum 1 Year proven experience in IT support or a similar role.
• Proficiency in troubleshooting hardware and software issues.
• Strong knowledge of Windows and/or macOS operating systems.
• Familiarity with network and server configurations.
• Excellent problem-solving and communication skills.
• Certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are a plus.