2. Key Responsibilities

A. Project Planning and Management

• Develop and maintain project plans, schedules, milestones, deliverables, and resource allocation plans.
• Define project scope, objectives, deliverables, assumptions, dependencies, and acceptance criteria in collaboration with stakeholders.
• Manage project timelines, budgets, effort estimations, and delivery commitments.
• Track project progress against the approved plan and take corrective action when deviations occur.
• Coordinate project kick-off meetings, sprint planning, daily coordination, status meetings, and project closure activities as applicable.
• Maintain project documentation, including project plans, RAID logs (Risks, Assumptions, Issues, and Dependencies), RACI matrices, meeting minutes, and status reports.

B. Acumatica ERP Implementation Management

• Manage the end-to-end Acumatica ERP implementation lifecycle, including requirements gathering, solution design, configuration, customization, testing, deployment, and post-go-live support.
• Coordinate with functional consultants to understand business processes and align ERP functionality with client requirements.
• Work with technical teams on Acumatica customizations, integrations, reports, dashboards, workflows, and other enhancements.
• Monitor configuration, development, testing, data migration, user acceptance testing (UAT), and deployment activities.
• Coordinate with relevant teams to resolve functional, technical, integration, and data-related issues.
• Ensure deliverables align with approved business requirements, solution designs, and acceptance criteria.
• Monitor project readiness for deployment, including testing completion, client approvals, data validation, training, and cutover planning.

C. Client and Stakeholder Management

• Act as the primary point of contact for assigned clients and maintain clear, professional, and timely communication.
• Gather and clarify client requirements, expectations, priorities, and concerns.
• Communicate project progress, milestones, risks, issues, dependencies, and changes to relevant stakeholders.
• Manage client expectations and ensure commitments are clearly documented and agreed upon.
• Coordinate requirement clarification sessions, demonstrations, review meetings, UAT sessions, and project status meetings.
• Obtain client approvals for requirements, change requests, deliverables, and deployment activities.
• Escalate significant risks, delays, unresolved issues, and resource constraints to management in a timely manner.

D. Change Request and Scope Management

• Review and coordinate client change requests (CRs) relating to new functionality, customizations, reports, integrations, and process enhancements.
• Ensure change requests are documented with the business requirement, existing gap, proposed solution, impact, effort estimation, cost implications, and dependencies.
• Coordinate with functional and technical teams to assess feasibility and implementation effort.
• Obtain the required internal and client approvals before authorizing work to proceed.
• Maintain a change request register and monitor approved changes through implementation, testing, deployment, and closure.
• Prevent scope creep by ensuring work is delivered according to approved requirements and contractual commitments.

E. Team and Resource Management

• Coordinate developers, QA engineers, functional consultants, business analysts, and other project team members.
• Assign tasks, clarify responsibilities, monitor workloads, and track individual and team deliverables.
• Identify resource shortages, skill gaps, bottlenecks, and potential delivery delays.
• Coordinate with resource management, Talent Acquisition, and department heads to address project staffing requirements.
• Facilitate effective collaboration between development, QA, implementation, support, and client teams.
• Ensure knowledge transfer, technical handovers, and documentation are completed before task closure or resource transitions.

F. Agile Delivery and Sprint Management

• Facilitate sprint planning, backlog prioritization, sprint reviews, and retrospectives where Agile practices are used.
• Monitor sprint commitments, story points, completed work, spillover, and outstanding defects.
• Coordinate with development and QA teams to identify blockers and improve delivery predictability.
• Ensure tasks are sufficiently documented and ready for development and testing.
• Track bug resolution, regression testing, performance testing, and release readiness.
• Identify recurring delivery issues and implement process improvements to reduce rework and delays.

G. Risk, Issue, and Quality Management

• Identify, assess, document, and monitor project risks, assumptions, issues, and dependencies.
• Maintain issue and action trackers with assigned owners, target dates, priorities, and current statuses.
• Follow up on outstanding actions and ensure timely resolution or escalation.
• Coordinate root-cause analysis for significant incidents, deployment failures, data discrepancies, and recurring defects.
• Ensure investigation findings, corrective actions, and client communications are properly documented.
• Monitor deliverable quality and ensure appropriate reviews, testing, approvals, and acceptance procedures are completed.
• Maintain appropriate project controls to reduce operational, technical, and delivery risks.

H. Deployment and Post-Go-Live Support

• Coordinate deployment schedules, release approvals, environment readiness, backups or snapshots where applicable, and rollback or recovery plans.
• Ensure deployment activities are communicated to stakeholders and completed according to the agreed schedule.
• Coordinate post-deployment validation and monitor issues affecting business operations.
• Manage hypercare activities, issue prioritization, support handovers, and transition to ongoing support teams.
• Track support requests, service-level commitments, incident resolution, and client feedback.
• Ensure project closure, outstanding action handover, lessons learned, and documentation are completed.

I. Financial and Commercial Management

• Monitor project effort, resource utilization, budgets, and delivery costs against approved estimates.
• Review timesheets, effort consumption, and project progress where required.
• Identify potential budget overruns, unplanned work, and changes affecting commercial commitments.
• Coordinate with finance and relevant stakeholders regarding billing milestones, client approvals, purchase orders, and invoicing requirements.
• Support project profitability, accurate forecasting, and timely commercial follow-ups.

J. Reporting and Continuous Improvement

• Prepare regular project status reports covering progress, completed activities, upcoming tasks, milestones, risks, issues, dependencies, and decisions required.
• Provide accurate and timely updates to program management and business unit leadership.
• Maintain project dashboards, action trackers, CR registers, RAID logs, and delivery metrics.
• Identify opportunities to improve project governance, communication, estimation accuracy, delivery efficiency, and client experience.
• Apply lessons learned and best practices across implementation, enhancement, and support projects.

3. Qualifications and Experience

• Bachelor's degree in Information Technology, Computer Science, Business Information Systems, Business Management, or a related field.
• Professional project management certification such as PMP, PRINCE2, CAPM, or an equivalent qualification is an advantage.
• Experience managing ERP implementation, customization, integration, enhancement, or support projects.
• Experience working with Acumatica ERP is highly desirable.
• Familiarity with ERP business processes such as Finance, Distribution, Inventory, Sales, Purchasing, Projects, and Customer Relationship Management (CRM).
• Experience coordinating cross-functional teams and managing client-facing projects.
• Knowledge of Agile, Waterfall, or hybrid project management methodologies.
• Experience with project planning, effort estimation, risk management, change control, and project reporting.

4. Technical and Functional Knowledge

• The Project Manager should demonstrate working knowledge of:
• Acumatica ERP modules, configuration, workflows, and business processes.
• ERP implementation methodologies and project lifecycle management.
• Functional requirements, gap analysis, solution design, and change request management.
• Software development and QA lifecycles, defect management, UAT, and regression testing.
• System integrations, APIs, data migration, reporting, and customization concepts.
• Deployment planning, environment management, release coordination, and post-go-live support.
• Project management tools such as Jira, Microsoft Project, Azure DevOps, or equivalent platforms.
• Documentation tools such as Microsoft Excel, Word, PowerPoint, and collaborative workspaces.